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Terms & Conditions

Terms & Conditions

These ("Terms & Conditions") govern your membership on and use of the website (the "Hepsiburada Site" or the "Site") and your purchases and use of products available through the Site. The Site is operated by Hepsiburada NV and/or its subsidiaries and affiliates (collectively, "Hepsiburada").

Your use of the Site constitutes your agreement to follow and be bound by the Terms & Conditions.  We reserve the right to update or modify the Terms & Conditions at any time without prior notice.  For this reason, we encourage you to review the Terms & Conditions whenever you the Site.  If you do not agree to these terms, please do not use the Site.

By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:

    You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.
    You shall establish and use your membership on the Site, and purchase and use the products available through the Hepsiburada Site, in strict compliance with these Terms & Conditions and all applicable laws, rules and regulations (collectively, "Laws").  All calls, emails and other communications between you and Hepsiburada may be recorded.
  2. Preliminary Information Form


Title: D-Market Electronic Services and Trading Co.

Address: Kuştepe Mah. Mecidiyekoy Yolu Cad. Trump Towers

No: 12 Tower: 2 Floor: 2 Şişli / İSTANBUL

Customer Services Phone: JOR +96262007746 UAE +97145867444 INT +96262007746 Please Note that our working hours from Saturday to Thursday between 9:00 AM - 6:00 PM Macca Time


Return Policy

All items must be returned new, unused and with all Hepsiburada and designer garment tags still attached within 3 days of receiving your product. Returns that do not meet our policy will not be accepted.


Please take care of trying on items as all products should be returned in a new and unused condition with all Hepsiburada and designer garment tags still attached.


Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.


When trying on shoes, please make sure not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Faulty Goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply contact our customer care team or call us on (00971) 045867444 - (00962) 062007746 to refund your item.

Late Returns

Your purchase should be sent back to us within the 3 days of receiving your order. Returns outside of this period are accepted at the discretion of Hepsiburada.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.


The Items that Cannot be Returned

Due to product limitations and hygienic reasons, the following items cannot be returned:

  1. Underwear/Lingerie
  2. Swimwear
  3. Electronics
  4. Beauty & Fragrances
  5. Skin Care and Grooming Products

The consumer may not return items in the following contracts:


a) Contracts for goods or services whose price varies depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the supplier.

b) Contracts relating to goods prepared in accordance with consumer's wishes or personal needs.

c) Contracts for the delivery of goods which may be destroyed or expired.


d) After the delivery of the packaging, tape, seal, package, such as protective items from the opened items; contracts for the delivery of non-conformities in return for health and hygiene.


e) Contracts relating to goods that are mixed with other products after delivery and which cannot be separated by their nature.


f) Contracts relating to books, digital content and computer consumables provided in the material environment after the delivery of the goods such as packaging, tape, seal and package.


g) Contracts for the delivery of periodicals, such as newspapers and magazines, except those provided under the subscription agreement.


h) Contracts for accommodation, transport of goods, car rental, the supply of food and beverages, and free time for leisure or recreation.


i) Contracted services immediately on electronic medium or contracts for immaterial goods delivered to the consumer immediately.


j) Contracts with respect to services commenced with the approval of the consumer prior to the expiry of the right of withdrawal, which is 3 days after delivery


Refund Policy

We can do refunds as per the original payment method, Upon request.

Credit Card

Upon request, we can organize a refund to your credit card statement. This process takes around 10 - 14 working days from the date of receiving the items by Hepsiburada.


Upon request, we can organize a refund to your Paypal account. This process takes 2 working days from the date of receiving the items by Hepsiburada.

Cash on Delivery (COD)

In case of COD, we will refund your Hepsiburada account through a bank transfer which will take around 5 days

Cost of Returns
We commit to paying all shipping charges In case of receiving the wrong or defective items, other than that, the customer can ship back items to SELLER with any shipping company he chooses on his own expense, SELLER will refund items amount only without any other fees after the receiving of items in his warehouse.

for any inquiries, you can also get in touch with us:

  • Call us on (00962) 062007746 - (00971) 045867444
  • Email us on (mentioning your order number)
  • Chat with us by clicking on the (Chat) link on our website


  • Establishing a Membership
    You may establish membership on the Site. Enrollment requires you to (1) indicate agreement to these Terms & Conditions, (2) provide contact information and identification details, and (3) submit any other form of authentication as required by Hepsiburada as part of the enrollment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.

  • Use of Membership
    You shall not use your Hepsiburada membership for any fraudulent or improper purpose or any purpose that is competitive to Hepsiburada.  You shall notify Hepsiburada immediately by emailing [] of any unauthorized use of your Hepsiburada membership or the Hepsiburada Site known to you.  Hepsiburada reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice.  Hepsiburada neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with Hepsiburada.  Termination of your access or use will not waive or affect any other right or relief to which Hepsiburada may be entitled.

  • Membership Termination
    Hepsiburada may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable Law, (b) if you provide any information that Hepsiburada determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (c) if Hepsiburada determines, in its sole discretion, that you are using your Hepsiburada membership in a manner not permitted by these Terms & Conditions, or (d) in other circumstances, as Hepsiburada deems appropriate in its sole discretion.
  • Minimum Order Value 
    We have a minimum order value policy in place. The minimum order value varies depending on the country you order from.

  • Order Processing
    Hepsiburada may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances, Hepsiburada deems appropriate in its sole discretion. Hepsiburada also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Hepsiburada will either not charge you or refund the charges for orders that we do not process or cancel.
    • Order cancelation

          The customer has the ability to cancel his order as long as it is not delivered but

          shipping charges will be deducted from the refund amount if it’s a prepaid

          order if cancelation happened after dispatching the order to the customer.


  • Return Policy
    Hepsiburada accepts returns on certain merchandise on a case-by-case basis. For Hepsiburada’s Return Policy, which may change from time to time, please see return policy on website.
  • Product Descriptions
    Hepsiburada attempts to provide accurate descriptions of products on the Site. Hepsiburada does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.  If a product offered on the Hepsiburada Site is not as described, your sole remedy is to return the item, as specified in the Return Policy.
  • Pricing Information
    Hepsiburada strives to provide accurate pricing information regarding the products and services available on the Hepsiburada Site.  We cannot, however, insure against pricing errors.  Hepsiburada reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error.  If this occurs, Hepsiburada will notify you by email.  In addition, Hepsiburada reserves the right, at its sole discretion, to correct any error in the stated full retail price.
  • Product Availability
    The Hepsiburada Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order.  Unfortunately, Hepsiburada cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day.  In rare cases, a product may be available when a customer places the order and sold out by the time Hepsiburada attempts to process the order. Should this happen, Hepsiburada will notify you by email.
  • Shipping and Tax
    Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout.
    • Customer will pay shipping fees as specified on the website at the time of checkout
    • The delivery shall be delivered by hand through the contracted cargo company at the address of the BUYER mentioned above. Even if it is not present at the address of the BUYER at the time of delivery, our company will be considered to have fulfilled its performance fully and completely. Therefore, the SELLER shall not be liable for damages and expenses resulting from the late receipt and/or non-receipt of the product by the BUYER. The SELLER is responsible for the delivery of the product subject to the contract in full, in accordance with the qualifications specified in the order and with the warranty documents and user manuals, if any.
    • The product shall be delivered within 30 days from the date of the contract. The responsibility of the SELLER belongs to the SELLER until the delivery of the product.


  • License and Site Access
    All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Hepsiburada, its licensors or its content providers, and is protected by copyright, trademark and other applicable Belgian and foreign laws.
    Hepsiburada grants you a limited license to access and make personal use of this Site. Hepsiburada or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in Hepsiburada’s sole discretion. 
    You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges).  Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by Hepsiburada.


  • Content You Submit Through the Site
    Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). The Terms & Conditions incorporate by reference the terms and conditions of the Privacy Policy.  You grant Hepsiburada a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media.  You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to Hepsiburada.
    You represent that all of the information, data and other materials you provide on this Site or to Hepsiburada through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.
    You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.  Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.
  • Disclaimers
    Except as otherwise expressly provided in these Terms & Conditions, or required by applicable law, Hepsiburada makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Hepsiburada membership, any content on the Site, or any products purchased through the Hepsiburada site, as well as warranties implied from a course of performance or course of dealing.
    Your use of this Site is at your sole risk.  The Site is provided on an "as is" and "as available" basis.  We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time.  Hepsiburada disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.  If you download any content from this Site, you do so at your own discretion and risk.  You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.  No advice or information obtained by you from the Site shall create any warranty of any kind.


    The providers whose products are available on the Hepsiburada Site are independent contractors and not agents or employees of Hepsiburada.  Hepsiburada is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
    You acknowledge and agree that you assume full responsibility for your use of the site and/or for use of the Hepsiburada membership, communications with third parties, and purchase and use of the products and services available through the Hepsiburada Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. you acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither Hepsiburada nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your Hepsiburada membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the Hepsiburada site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site
    You agree to defend, indemnify and hold Hepsiburada harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms & Conditions.
    When you use the Site or send emails to Hepsiburada, you are communicating with Hepsiburada electronically. You consent to receive electronically any communications related to your use of this Site.  Hepsiburada will communicate with you by email or by posting notices on this Site.  You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.  All notices from Hepsiburada intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the Hepsiburada Site.
    These Terms & Conditions constitute the entire agreement of between you and Hepsiburada regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms & Conditions.

If any provision of these Terms & Conditions enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.

A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by Hepsiburada is located at You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy.  Hepsiburada may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.

The failure of Hepsiburada to act with respect to a breach of these Terms & Conditions by you or others does not waive Hepsiburada’s right to act with respect to subsequent or similar breaches.  If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site.  You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

13. Technical protection measures that will affect the functionality of the digital content in case the consumer buys any digital content and the information about which hardware or software the digital content can work with is expected to be known or reasonably known to the SELLER, is included in the presentation content on the page that is offered for sale

14.Consumer complaints and objections: If you have any complaints about the product and/or your order in your order and/or order, you can send your complaints to the SELLER via the contact details mentioned above or the contact information on the website Your complaint applications will be immediately recorded, evaluated by the authorized units and will be resolved and will be returned to you as soon as possible. In case of disputes regarding this contract; Turkish Courts are authorized; The law to be applied is Turkish Law.

including in disputes arising in connection Work under this Agreement in the Republic of Turkey limits, each year the Customs and for disputes up to the value declared by the Ministry of Commerce where the CONSUMER process or the Provincial or District is located CONSUMER residence Arbitration Committee for Consumer, whereas in the conflict over the said value Consumer Courts shall be authorized where the CONSUMER transaction is carried out or where the CONSUMER residence is located.


These Terms & Conditions and the relationship between you and Hepsiburada will be governed by the laws of Turkey